Privacy Policy

1. Introduction & Compliance

Computer360 (PTY) LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect data to operate effectively and provide you with the best IT support experiences. We collect this data through your direct interactions with our website and through the deployment of our IT management tools.

• Website & Contact Information: When you fill out a form on our website, we collect your Name, Company Name, Email Address, Phone Number, and the details of your inquiry.
• IT Operations & Telemetry Data: To provide managed IT services, our Remote Monitoring and Management (RMM) software collects technical data from your company’s devices. This includes IP addresses, machine hostnames, login logs, operating system status, and network performance metrics.
• Analytics (Cookies): We use Google Analytics to understand how visitors interact with our website. This may collect anonymous data regarding your browser, device, and general location.

3. How We Use Your Data

Computer360 strictly uses your data for the following operational purposes:

• To provide, troubleshoot, and maintain our IT support services.
• To process billing, invoices, and manage your account.
• To respond directly to your customer service requests and technical inquiries.
• To send periodic marketing communications, newsletters, and service updates (you may opt-out of marketing communications at any time).

4. Third-Party Data Sharing

We do not sell, trade, or rent your personal information to anyone. However, to provide enterprise-grade IT support, we utilize secure third-party vendor infrastructure. By partnering with us, you acknowledge that technical and operational data may be processed on the secure servers of our essential vendors (such as Microsoft for 365 licensing, and our designated RMM software provider, N-Able). These vendors are bound by strict data protection agreements and only process data necessary for system functionality.

5. Data Security

We take the security of your network and personal data very seriously. Access to all Computer360 internal systems, client management portals, and RMM tools is strictly protected by Multi-Factor Authentication (MFA). Only authorized engineers have access to your technical telemetry, and this access is restricted purely to the facilitation of IT support.

6. Your POPIA Rights

Under South African law, you have the right to request access to the personal information we hold about you. You also have the right to request that we correct any inaccuracies, restrict the processing of your data, or delete your personal information entirely (subject to our legal obligations to retain billing and service records).

7. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your POPIA rights, or need to request our full registered physical address for legal notices, please contact our compliance team at:

Email: compliance@computer360.co.za
Location: Roodepoort, Gauteng, South Africa
Company: Computer360 (PTY) LTD